Prompt: You have just been asked by your manager to lead a process improvement team. Your manager has asked you to identify a process that needs improvement within the business. Think about a business process for your current employer or a former employer that could use some improvement.

Requirements of Submission: The case study assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, and one- inch margins. Each case study should be one to two pages in length. Include at least two sources of research and follow APA guidelines for citations and references.

This case study will ask you to use the DMAIC process for your process improvement project

Table 13-2 The Six Sigma Process—DMAIC

DMAIC Define Define the project goals and customer (internal and external) deliverables
Measure Measure the process to determine current performance
Analyze Analyze and determine the root cause(s) of the defects
Improve Improve the process by eliminating defects
Control Control future process performance


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