read and take notes 2
June 10, 2021
1 Page, 3 References Discussion Due 7/29
June 10, 2021
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Joe chaney case | Marketing homework help

Read the Joe Chaney Case (Page 363-364), and respond to the questions belowusing the information & concepts from the text.
Outcomes- Satisfaction) applies to Joe’s situation. (See page 331- 333 & Table 6.1 & 6.2) Give specific examples from the case that support your conclusion.
2) Using the Performance Diagnosis Model (figure 6.7) on page 362determine the causeof Joe’s performance problems.Assume that the answer to step # 1 in the model is YES…..Joe and hisboss both agreethat his performance needs to improve. Support your conclusions withexamples fromthe case.
3) Based on your conclusions in question # 2,Briefly explain how the nine steps and three strategies – reprimand, redirect,reinforce (Table 6.5 341-342 could be used to reshape Joe’s behavior? Includeanswers to the following in your explanation:
– What rewards might be most salient to Joe? Are they intrinsic or extrinsic orsome combination of the two?– How could Joe’s work be redesigned so that he is more motivated?
4) Beyond Joe’s attitude and performance, are their other managementissues at thisarchitectural firm that need to be fixed? Briefly describe.


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